{"id":20368,"date":"2021-06-30T08:11:48","date_gmt":"2021-06-30T08:11:48","guid":{"rendered":"https:\/\/imamharuna.org\/?p=20368"},"modified":"2024-09-26T10:19:44","modified_gmt":"2024-09-26T10:19:44","slug":"cognitive-dissonance-theory-examples-how-to-reduce","status":"publish","type":"post","link":"https:\/\/imamharuna.org\/cognitive-dissonance-theory-examples-how-to-reduce\/","title":{"rendered":"Cognitive Dissonance: Theory, Examples & How to Reduce It"},"content":{"rendered":"
<\/p>\n
It proposes that inconsistencies in a person’s cognition cause mental stress because psychological inconsistency interferes with the person’s functioning in the real world. If the person changes the current attitude, after the dissonance occurs, they are then obligated to commit to that course of behavior. Dissonance-based interventions (DBIs) were developed based on Festinger\u2019s well-known cognitive dissonance theory. Cognitive dissonance theory postulates that an underlying psychological tension is created when an individual\u2019s behavior is inconsistent with his or her thoughts and beliefs. This underlying tension then motivates an individual to make an attitude change that would produce consistency between thoughts and behaviors. Research has shown that when an individual engages in behaviors that are inconsistent with their attitude or belief (e.g., arguing a counter-attitudinal position on a topic), a change in attitude is produced that is consistent in the direction of his or her behavior.<\/p>\n
The concept of dissonance is predominantly related to the post-decision or post-purchase situation (Oliver, 2009). The research on this phase commonly focused on the impacts of post-purchase touchpoints on product or service evaluation (Cohen & Goldberg, 1970), satisfaction (Engel, 1963) intention to repurchase (Hunt, 1970) and the back-out rate (Donnelly & Ivancevich, 1970) of customers. Negative emotion was another concept that has been closely invested with cognitive dissonance.<\/p>\n
Festinger (Festinger, 1962) defined the \u2018cognition\u2019 as any piece of knowledge that an individual has about themself or their environment. The theory was based on the belief that people strive toward consistency within themselves and are driven to make changes to reduce or eliminate an inconsistency (Cooper, 2007). Cognitive dissonance theory began by postulating that pairs of cognitions can be either relevant or irrelevant to one another.<\/p>\n